Privacy Policy

1. Information We Collect

When you use VINTRACES, we collect:

• Vehicle Information: VIN numbers you submit for reports
• Personal Information: Email address, name (if provided)
• Payment Information: Processed securely through Stripe (we don't store card details)
• Usage Data: IP address, browser type, pages visited, timestamps
• Cookies: For session management and analytics

2. How We Use Your Information

We use collected information to:

• Process and deliver vehicle history reports
• Send purchase confirmations and report access links
• Provide customer support
• Prevent fraud and improve security
• Analyze service usage and improve our platform
• Send marketing communications (with your consent)

3. Information Sharing

We share information with:

• Report Providers: VINs are sent to CARFAX/AutoCheck to generate reports
• Payment Processor: Stripe processes payments securely
• Email Service: Resend delivers your report emails
• Legal Requirements: When required by law or to protect our rights

We do NOT sell your personal information to third parties.

4. Data Security

We implement reasonable security measures to protect your information, including encryption, secure servers, and access controls. However, no internet transmission is 100% secure. You acknowledge the inherent risks of electronic communication.

5. Data Retention

We retain:

• Report Access Links: Indefinitely (as advertised)
• Purchase Records: 7 years for accounting/tax purposes
• Analytics Data: Aggregated data may be retained indefinitely

6. Cookies

We use cookies for:

• Session management and authentication
• Analytics and performance monitoring
• Remembering your preferences

You can disable cookies in your browser, but some features may not work properly.

7. Third-Party Services

Our service integrates with:

• Stripe: Payment processing (Stripe Privacy Policy)
• CARFAX: Vehicle history data (CARFAX Privacy)
• AutoCheck: Vehicle history data (AutoCheck Privacy)

These services have their own privacy policies and we are not responsible for their practices.

8. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge complaints with data protection authorities

To exercise these rights, contact us through our website.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect information from minors. If we discover we have collected such information, we will delete it promptly.

10. International Users

Our services are operated in the United States. If you access from outside the US, your information will be transferred to and processed in the United States.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date will reflect changes. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy questions or to exercise your rights, contact us through our website or email provided on the site.